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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


Tariff Whiplash: Stop Pricing Deductions Fast
Tariffs don’t just change costs.
They change deductions.
Because the moment your costs move, you’re in a race between reality and the retailer’s system.
The HRG Team
Feb 43 min read


February Chargebacks: Why Disputes Spike Now
February is when the holiday glow fades… and the math gets loud.
You shipped hard in November and December. Sales looked great. Then the “after” shows up: returns, refunds, disputes, and retailer chargebacks that quietly claw back cash when everyone’s already sprinting into the new year.
The HRG Team
Feb 23 min read


The Proof Standard Is Rising—AI Return Fraud Filters and You
Last year, you could win a dispute with a decent note and a screenshot.
This year, that same package gets denied because it’s missing the lot code, the timestamp, the condition photo, and the proof of delivery.
It feels personal.
It’s not.
The HRG Team
Jan 303 min read


The Double-Dip Deduction Trap—When Debits Hit Twice
There are deductions you disagree with.
And then there are deductions you shouldn’t even be looking at—because you already dealt with them.
The HRG Team
Jan 283 min read


Markdown Season—When Clearance Hits Your Deductions
January is when retailers try to get their house back in order.
They’ve got seasonal inventory to clear, new sets to build, and demand that usually cools off after December. One study found retail spending drops an average 22.4% between December and January.
The HRG Team
Jan 283 min read


Q1 Reconciliation—Promos, Pricing, Surprise Debit
Q1 is the quarter where everyone asks the same question: “Did we actually make money on that holiday volume?” Because the truth usually arrives late—through promotional billbacks, pricing deductions, and post-audit debits that land weeks (or months) after the product shipped. NRF’s Retail Monitor data showed 2025 holiday sales (Nov. 1–Dec. 31) grew 4.1% . That’s a lot of invoices, a lot of promotions, and a lot of opportunities for the math to drift. And drift is exactly how
The HRG Team
Jan 213 min read


Q1 Returns—Stop “Defective” Deductions
Learn how to tackle defective deductions in Q1 returns. Stop losing money to defective deductions with our expert guidance and boost your margins.
The HRG Team
Jan 193 min read


The 6 post-holiday e-commerce disputes that hit suppliers hardest
1) Split-shipment confusion Holiday fulfillment is messy. Partial shipments are common. The dispute comes when the customer (or retailer’s system) treats “partial” as “missing.” What to save: shipment IDs, carton tracking, carrier scans by package, and timestamps showing each leg of fulfillment. 2) “Porch claims” and delivery disputes Package says “delivered.” Customer says “never received.” Retailers increasingly push for faster resolutions to protect customer experience—th
The HRG Team
Jan 163 min read


Q1 2026 Supply Chain Risk: Freight, AI, Deductions
Explore the intricacies of Q1 2026 Supply Chain Risk: Freight, AI, and Deductions. Learn how deductions impact your business strategy.
The HRG Team
Jan 163 min read


2026 Grocery Deduction Hotspots: Shortages & Unsaleables
Discover the 2026 Grocery Deduction Hotspots! Learn how shortages and unsaleables impact profits and how to tackle grocery deduction challenges.
The HRG Team
Jan 144 min read


Tariffs Up, Margins Down: Fix Promo Deductions
Discover how to tackle promo deductions effectively and prevent margin leaks. Learn strategies to manage promo deductions in a tariff-heavy economy.
The HRG Team
Jan 124 min read
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