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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


Thanksgiving Week: Your Last-Minute Deduction Checklist
Short week. Fewer people. Same (or more) shipments. This is when small misses become expensive. Fictional example (for illustration): A candy supplier shipped on Thursday with no “owner backup.” A Friday receiving window moved; no one was watching. The truck missed, and On-Time In-Full (OTIF) penalties landed. A two-minute handoff would have prevented it. Your preflight before you log off Shipment holds & gates: Reconfirm receiving hours and blackout dates for all active p
The HRG Team
Nov 24, 20251 min read


Trade Spend: Stop Funding Retailer Profits
Trade spend is supposed to grow sales—not quietly fund deductions. Industry estimates often peg trade spend at 20–25% of gross revenue , yet leakage from unclear terms, mis-accruals, and missing proofs regularly eats 1–2 points of margin. Where the January “surprise” happens. Cooperative advertising ( co-op ) and market development funds ( MDF ) reconciliations arrive with fuzzy backup. “Rate card drift” means the ad ran at a different cost than you accrued. Promo proofs live
The HRG Team
Nov 21, 20252 min read


Holiday Compliance 101: ASN, Labels & DC Mix
Advance Ship Notice ( ASN ), Uniform Code Council-128 ( UCC-128 ) carton labels, and distribution center ( DC ) mix decisions decide whether your loads glide through—or get hit with negative acknowledgments ( NAKs ) and compliance chargebacks. Why it spikes in Q4. More promotions. More split purchase orders ( POs ). More DC reassignments. More ways your plan breaks. Fictional example (for illustration): A home goods supplier shipped on time, but their ASN posted after gate-
The HRG Team
Nov 19, 20252 min read


Peak Season OTIF: What Actually Prevents Fees
On-Time In-Full ( OTIF ) is simple on paper and brutal in peak. A missed window here, a short-shipped pallet there—and suddenly you’re funding the retailer’s margin via chargebacks. Here’s the part most teams miss: OTIF isn’t won in the warehouse. It’s won in the calendar. A quick reality check. Across the industry, suppliers routinely see November–December carrier on-time performance ( OTP ) sag as capacity tightens and dwell times creep up. Even modest slippage can stack i
The HRG Team
Nov 17, 20252 min read
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