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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


When Retail Inventory Exists on Paper, but Not in Reality
Supplier Intelligence Toolkit: Is Phantom Inventory Hiding in Your Retail Business? Phantom inventory can create costly discrepancies between what retailer systems report and what is actually available for sale. Use these five checks to identify potential warning signs. Identify unusual inventory patterns. Look for stores with positive on-hand quantities but consistently low or zero sales. Compare inventory against sales velocity. Products showing extended periods without sal
The HRG Team
11 hours ago1 min read


Your Retail Deduction Report Is Looking Backward. Your Business Needs to Look Ahead.
Deduction reports usually show what has already happened, but your business needs to understand what these activities mean for the future. A shortage was taken. A pricing discrepancy appeared. A retailer issued an On-Time In-Full (OTIF) charge. Someone filed a dispute, assigned a status, and added the claim to a monthly total. Keeping records is important, but it does not answer the next question your business should ask: Where is this activity pointing? Deduction data is not

Jon Allen,
Sep 214 min read


Patterns: What Retail Inventory Signals May Be Telling Suppliers
Retail inventory data helps with restocking, sales forecasts, store operations, and supplier performance. When inventory records do not match what is actually in the store or warehouse, the effects go far beyond a simple counting mistake. Sometimes, a retailer’s system shows inventory that is not actually on the shelf. This can happen if products are received but entered incorrectly, placed in the wrong location, damaged, stolen, miscounted, or never put out for sale. Other t

Jon Allen,
Aug 282 min read


Phantom Inventory Is Costing Retail Suppliers More Than They Realize
Sometimes, a retailer’s inventory system shows a product as in stock, but there’s nothing on the shelf for customers to buy. Since the system thinks inventory is available, it won’t trigger a reorder. This situation is called phantom inventory, and it can quietly hurt a supplier’s retail results. Phantom inventory is different from a clear out-of-stock because it can go unnoticed for days or weeks. Suppliers notice sales slowing down, while retailers think they still have sto

Jon Allen,
Jul 205 min read


Tight Inventory Raises the Cost of Forecast Misses
In the past, missing a forecast often went unnoticed for a while. Extra inventory used to sit in the system, late shipments were manageable, and poor replenishment decisions rarely caused immediate problems. Today, that safety buffer is quickly disappearing. Reuters reported that in January 2026, U.S. business inventories fell 0.1%, wholesale inventories dropped 0.5 %, and t he inventory-to-sales ratio declined to 1.35 . Now, there is less room for mistakes . Reuters: March I
The HRG Team
Apr 204 min read
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