Chargebacks: What Buyers Really Mean When They Penalize You
- The HRG Team
- Jul 31
- 1 min read
Let’s get real: not every deduction is about math.
Sometimes, it’s personal. Or at least—relational.
Buyers have expectations. When you miss ship dates, drop the ball on packaging changes, or fail to follow up after a promotion flops, they notice. And often, deductions are the only tool they have to express that frustration.
We’re not saying buyers are vengeful. We’re saying they’re human.
A fictional home decor brand was hit with a flood of chargebacks after missing a seasonal reset. The codes read “non-compliance” and “late delivery.” But the real issue? They hadn’t communicated delays. The buyer felt blindsided—and they sent a message. Loud and clear.
Deductions often point to broken trust. And trust is harder to rebuild than dollars.
The hidden message: Behind many deductions is a relationship issue you need to fix.
HRG helps you decode deductions—and rebuild buyer trust before more dollars walk out the door.
