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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


Holiday Compliance 101: ASN, Labels & DC Mix
Advance Ship Notice ( ASN ), Uniform Code Council-128 ( UCC-128 ) carton labels, and distribution center ( DC ) mix decisions decide whether your loads glide through—or get hit with negative acknowledgments ( NAKs ) and compliance chargebacks. Why it spikes in Q4. More promotions. More split purchase orders ( POs ). More DC reassignments. More ways your plan breaks. Fictional example (for illustration): A home goods supplier shipped on time, but their ASN posted after gate-
The HRG Team
23 hours ago2 min read


Peak Season OTIF: What Actually Prevents Fees
On-Time In-Full ( OTIF ) is simple on paper and brutal in peak. A missed window here, a short-shipped pallet there—and suddenly you’re funding the retailer’s margin via chargebacks. Here’s the part most teams miss: OTIF isn’t won in the warehouse. It’s won in the calendar. A quick reality check. Across the industry, suppliers routinely see November–December carrier on-time performance ( OTP ) sag as capacity tightens and dwell times creep up. Even modest slippage can stack i
The HRG Team
3 days ago2 min read


Black Friday Event #1: 3 Supplier Risks (and how to watch them live)
Black Friday doesn’t just test your demand plan—it stress-tests your price files, order flow, and shipping logic at the same time. Miss one sync or let a small error ride, and you can trigger a mass event: hundreds of price claims, a wave of canceled purchase orders (POs), and split shipments that later look like shortages.
The HRG Team
6 days ago4 min read


Black Friday Setup: Price Files, Terms, Proofs
Black Friday can make—or quietly drain—your year. Not because shoppers didn’t show.
Because your price files, promo proofs, and terms confirmations didn’t lock before the doors opened, when they’re off, you don’t get a few invoice issues—you get a mass event: price variances across every store, on every unit, all weekend long.
That’s how great promotions turn into invoice claims on Monday.
The HRG Team
Nov 124 min read


Year-End Close: Don’t Wait on Retail Deductions
If you’re staring at December 31 and thinking, “We’ll clean up deductions after the holidays,” here’s the friendly nudge: don’t. A slow dispute now becomes a write-off later.
The HRG Team
Nov 104 min read


Shortage Deductions: Stop the Seasonal Slide
Peak inbound season is a gift to sales—and a stress test for your operation. When docks are stacked and teams are sprinting, shortage deductions climb. Not because your product vanished, but because counts, paperwork, or scans didn’t line up under pressure. Let’s keep your December revenue from becoming January deductions. Here’s how to tighten counts, Proof of Delivery (POD) , and research packages so you can prevent shortages—and win disputes when they pop. What’s at sta
The HRG Team
Nov 74 min read
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