According to industry benchmarks, suppliers lose 1–2% of gross revenue to deductions, with mid-sized brands often losing a higher percentage because they lack dedicated recovery teams.

Retailers don’t just audit random SKUs—they target your top performers. Find out why high-volume products are more likely to rack up chargebacks—and how HRG helps you stop the bleeding.

Let’s start with a scenario. Totally fictional—but uncomfortably familiar. A mid-sized food supplier had just launched a packaging...

Let’s be honest. If you’ve ever had to log into more than five retailer portals in a single day, you’re not managing deductions—you’re...

Retailers change policies quietly. A new compliance rule. A new labeling standard. A modified deadline. Sometimes, the first notice is a wave of deductions.

Retailer audits often reach 12 to 24 months back. That means a “clean” month can come back to haunt you if an auditor uncovers a compliance issue or documentation gap. It’s like getting a bill for a party you thought someone else already paid for.

Here’s the truth—retailers aren’t trying to cheat you. But their systems are often a different story. Most deductions are triggered automatically by software scanning for any deviation from thousands of rules. A mislabeled pallet? A misread barcode? Even something as small as an EDI mismatch can set off a chain reaction.

The Case for ‘Proactive Recovery’ We get it. Post-audit recovery feels like a safety net. If something slips by, you’ll catch it later....

When Data Goes Rogue Your compliance team creates processes. Your AP team codes deductions. Your finance team monitors cash flow. But...

Uncover the truth behind common retail deduction myths. Learn how to recover invalid deductions and maximize your profits.