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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


The $20,000 Email: How One Missed Communication Triggered a Wave of Retail Deductions
Let’s start with a scenario. Totally fictional—but uncomfortably familiar. A mid-sized food supplier had just launched a packaging...
The HRG Team
Aug 122 min read


What a Single Retail Policy Change Can Do to Your Bottom Line
Retailers change policies quietly. A new compliance rule. A new labeling standard. A modified deadline.
Sometimes, the first notice is a wave of deductions.
The HRG Team
Aug 71 min read


Post-Audit Surprises: Why Your Revenue Reports Aren’t the Final Word
Retailer audits often reach 12 to 24 months back. That means a “clean” month can come back to haunt you if an auditor uncovers a compliance issue or documentation gap. It’s like getting a bill for a party you thought someone else already paid for.
The HRG Team
Aug 61 min read


Your Retail Partner Isn’t Out to Get You—But Their Systems Might Be
Here’s the truth—retailers aren’t trying to cheat you. But their systems are often a different story. Most deductions are triggered automatically by software scanning for any deviation from thousands of rules. A mislabeled pallet? A misread barcode? Even something as small as an EDI mismatch can set off a chain reaction.
The HRG Team
Aug 51 min read


Chargebacks: What Buyers Really Mean When They Penalize You
Let’s get real: not every deduction is about math.
Sometimes, it’s personal. Or at least—relational.
Buyers have expectations. When you miss ship dates, drop the ball on packaging changes, or fail to follow up after a promotion flops, they notice. And often, deductions are the only tool they have to express that frustration.
The HRG Team
Jul 311 min read


Why Waiting on a Retail Audit Is Too Late
The Case for ‘Proactive Recovery’ We get it. Post-audit recovery feels like a safety net. If something slips by, you’ll catch it later....
The HRG Team
Jul 301 min read


The Dangerous Disconnect Between AP and Compliance
When Data Goes Rogue Your compliance team creates processes. Your AP team codes deductions. Your finance team monitors cash flow. But...
The HRG Team
Jul 291 min read


18-Month Mistake: Why Waiting to Recover Deductions Is Risky Business
Picture this: You’ve had a busy year. New product launches. Packaging updates. Retail resets. Deductions? They’ve been piling up, but you...
The HRG Team
Jul 241 min read


The CFO’s Game Plan: Smarter Strategies, Fewer Deductions, and Millions Back on the Books
For every $1 billion in revenue, retail suppliers lose an estimated $3 million to invalid deductions.
That’s not just margin erosion. That’s a runaway leak in your P&L—and if you’re not actively managing it, it could quietly become your biggest unmonitored expense.
The HRG Team
Jul 33 min read


Myth vs. Fact: Retail Deductions and What You Can Recover
Uncover the truth behind common retail deduction myths. Learn how to recover invalid deductions and maximize your profits.
The HRG Team
Oct 2, 20243 min read
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