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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


Black Friday Setup: Price Files, Terms, Proofs
Black Friday can make—or quietly drain—your year. Not because shoppers didn’t show.
Because your price files, promo proofs, and terms confirmations didn’t lock before the doors opened, when they’re off, you don’t get a few invoice issues—you get a mass event: price variances across every store, on every unit, all weekend long.
That’s how great promotions turn into invoice claims on Monday.
The HRG Team
2 days ago4 min read


Year-End Close: Don’t Wait on Retail Deductions
If you’re staring at December 31 and thinking, “We’ll clean up deductions after the holidays,” here’s the friendly nudge: don’t. A slow dispute now becomes a write-off later.
The HRG Team
4 days ago4 min read


Shortage Deductions: Stop the Seasonal Slide
Peak inbound season is a gift to sales—and a stress test for your operation. When docks are stacked and teams are sprinting, shortage deductions climb. Not because your product vanished, but because counts, paperwork, or scans didn’t line up under pressure. Let’s keep your December revenue from becoming January deductions. Here’s how to tighten counts, Proof of Delivery (POD) , and research packages so you can prevent shortages—and win disputes when they pop. What’s at sta
The HRG Team
7 days ago4 min read


Holiday Promotional Allowances: Avoid Costly Misfires
Holiday promotions should lift velocity and win new households. Too often, they lift deductions instead. The difference usually isn’t intent—it’s structure. When limited-time offers (LTOs) aren’t framed cleanly, co-operative advertising (co-op) , market development funds (MDF) , and scan allowances can boomerang months later as retail chargebacks and post-audit recovery headaches. Let’s keep your promo dollars working for you—not against you. What’s really at stake Marg
The HRG Team
Nov 34 min read


Holiday Returns & Post-Audit: Prepare Now
January is busy for returns. The debits don’t always arrive in January, though—that’s the trap. Post-audit claims can surface months (even years) after the original transaction, when AP audit teams and third-party firms comb through pricing, allowances, and returns policies. Scale matters: retailers expect $849.9B in returns this year, with online return rates significantly higher than in-store. Some reports peg online returns around 19%+ in 2025; other analyses show mid-20
The HRG Team
Oct 292 min read


Black Friday Chargebacks: Beat the Spike
Black Friday moves fast—and so do deductions. High-velocity sales amplify tiny setup mistakes into thousands of small, painful hits on your remittance.
The HRG Team
Oct 282 min read


Q4 Promotions: Stop Shortage Deductions Early
Promotions drive trial. They also drive split shipments, display kits, and hurry-up orders. That’s the perfect storm for “shortages” that weren’t actually short. Shortage deductions ramp during peak because receiving teams are processing more cartons in less time. Accurate ASNs and carton labels meaningfully reduce those errors by matching what arrives to what was ordered—before it hits the dock. Multiple sources show ASNs cut receiving errors and costs by aligning contents,
The HRG Team
Oct 232 min read


Holiday Returns: The Hidden Drain on Supplier Margin
Holiday sales feel great. Holiday returns don’t. The weeks after Black Friday through January generate a tidal wave of merchandise returns—and with it, a spike in excessive defectives, RTVs, price-variance disputes, OTIF-related claims, and post-audit deductions that quietly erode supplier margins.
The HRG Team
Oct 233 min read


Black Friday Deduction Squeeze: What Suppliers Need to Know (Right Now)
Black Friday is a sales rocket… and a chargeback magnet. When promo calendars compress, orders surge, and fulfillment windows shrink, even well-run suppliers see OTIF, shortage, labeling, and promo-settlement deductions pile up fast.
The HRG Team
Oct 223 min read


Q4 Deductions: How to Finish the Year Strong (Without Funding Everyone Else’s P&L)
Q4 is loud. Promotions stack, shipment windows tighten, and returns surge. That’s when “little” problems—late trucks, label mismatches, muddled price files—turn into OTIF penalties, SQEP/operational chargebacks, price-variance disputes, and post-audit claims that erode your profit just as you’re trying to close the year.
The HRG Team
Oct 213 min read


Walmart Open Call: Your Deduction Risk Playbook
Open Call is buzzing—a two-day sprint (Oct. 7–8) with nearly 600 entrepreneurs, ~750 pitch meetings, and a lot of hopeful “golden ticket” selfies around Walmart’s new home office campus in Bentonville. It’s a serious platform to reach Walmart, Sam’s Club, and Walmart.com.
The HRG Team
Oct 84 min read


Retail Shortage Claims Triage: Your 30-Day Playbook
For many mid-market suppliers, shortages make up 40–70% of deduction volume. The fastest wins don’t come from analyzing everything—they come from triaging the few lanes, DCs, and SKUs that drive most of the pain.
The HRG Team
Oct 82 min read


Stop the 18% Surprise on Returns & Excessive Defectives
Returns aren’t just refunds—they’re fees. When return ratios cross certain guardrails, many retailers assess handling, freight, and processing add-ons. That “18% surprise” doesn’t show up in your promo plan, but it absolutely hits your P&L.
The HRG Team
Oct 72 min read


Post-Audit Winter: Why Claims Spike After Q4
December closes clean. February lands a six-figure claim. It’s not just you. Many retailers run their deepest promo and freight...
The HRG Team
Oct 21 min read


13th-Month Problem: Calendars Kill Retail Margins
Retailers operate on week-based fiscal calendars that don’t always match your month-end close.
The HRG Team
Oct 11 min read


Black Friday Without the Chargeback Hangover
Black Friday is supposed to be a sales rocket. For many suppliers, it’s also a deductions magnet. Why? Because promotions multiply risk....
The HRG Team
Sep 302 min read


The $500M Retail Deduction Playbook: Audit-Ready in 14 Months
The big idea: if you want fewer retail deductions, faster closes, and calmer audits, you don’t start with deductions—you start by building an audit-ready finance team.
The HRG Team
Sep 263 min read


The Hidden Language of Retail Chargebacks—and How to Fight Back
Retail chargebacks are like speaking a foreign language—only no one bothered to give you the dictionary.
The HRG Team
Sep 241 min read


Post Audit Deductions: When Old Invoices Come Back to Haunt You
You closed the books. The year looked solid. Everyone celebrated hitting margin goals. Then six months later, a notice lands on your...
The HRG Team
Sep 221 min read


Beyond Retail Deduction Software: Why Human Expertise Still Matters
Every supplier is looking for ways to manage deductions faster and more efficiently. Enter retail deduction software. These tools promise automation, visibility, and streamlined workflows. And they do deliver value—up to a point.
The HRG Team
Sep 182 min read
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