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Newsroom: Retail Deductions, Promotions, and Chargeback Recovery


Black Friday: Pricing Claims to Watch Today
Black Friday moves fast. Price files, promotions, and point-of-sale (POS) syncs don’t always move with it. When they don’t, you get price claims and invoice debits.
The HRG Team
Nov 28, 20252 min read


Thanksgiving Week: Your Last-Minute Deduction Checklist
Short week. Fewer people. Same (or more) shipments. This is when small misses become expensive. Fictional example (for illustration): A candy supplier shipped on Thursday with no “owner backup.” A Friday receiving window moved; no one was watching. The truck missed, and On-Time In-Full (OTIF) penalties landed. A two-minute handoff would have prevented it. Your preflight before you log off Shipment holds & gates: Reconfirm receiving hours and blackout dates for all active p
The HRG Team
Nov 24, 20251 min read


Holiday Compliance 101: ASN, Labels & DC Mix
Advance Ship Notice ( ASN ), Uniform Code Council-128 ( UCC-128 ) carton labels, and distribution center ( DC ) mix decisions decide whether your loads glide through—or get hit with negative acknowledgments ( NAKs ) and compliance chargebacks. Why it spikes in Q4. More promotions. More split purchase orders ( POs ). More DC reassignments. More ways your plan breaks. Fictional example (for illustration): A home goods supplier shipped on time, but their ASN posted after gate-
The HRG Team
Nov 19, 20252 min read


Black Friday Event #1: 3 Supplier Risks (and how to watch them live)
Black Friday doesn’t just test your demand plan—it stress-tests your price files, order flow, and shipping logic at the same time. Miss one sync or let a small error ride, and you can trigger a mass event: hundreds of price claims, a wave of canceled purchase orders (POs), and split shipments that later look like shortages.
The HRG Team
Nov 14, 20254 min read


Black Friday Setup: Price Files, Terms, Proofs
Black Friday can make—or quietly drain—your year. Not because shoppers didn’t show.
Because your price files, promo proofs, and terms confirmations didn’t lock before the doors opened, when they’re off, you don’t get a few invoice issues—you get a mass event: price variances across every store, on every unit, all weekend long.
That’s how great promotions turn into invoice claims on Monday.
The HRG Team
Nov 12, 20254 min read


Year-End Close: Don’t Wait on Retail Deductions
If you’re staring at December 31 and thinking, “We’ll clean up deductions after the holidays,” here’s the friendly nudge: don’t. A slow dispute now becomes a write-off later.
The HRG Team
Nov 10, 20254 min read


Shortage Deductions: Stop the Seasonal Slide
Peak inbound season is a gift to sales—and a stress test for your operation. When docks are stacked and teams are sprinting, shortage deductions climb. Not because your product vanished, but because counts, paperwork, or scans didn’t line up under pressure. Let’s keep your December revenue from becoming January deductions. Here’s how to tighten counts, Proof of Delivery (POD) , and research packages so you can prevent shortages—and win disputes when they pop. What’s at sta
The HRG Team
Nov 7, 20254 min read


Holiday Promotional Allowances: Avoid Costly Misfires
Holiday promotions should lift velocity and win new households. Too often, they lift deductions instead. The difference usually isn’t intent—it’s structure. When limited-time offers (LTOs) aren’t framed cleanly, co-operative advertising (co-op) , market development funds (MDF) , and scan allowances can boomerang months later as retail chargebacks and post-audit recovery headaches. Let’s keep your promo dollars working for you—not against you. What’s really at stake Marg
The HRG Team
Nov 3, 20254 min read


Holiday Returns & Post-Audit: Prepare Now
January is busy for returns. The debits don’t always arrive in January, though—that’s the trap. Post-audit claims can surface months (even years) after the original transaction, when AP audit teams and third-party firms comb through pricing, allowances, and returns policies. Scale matters: retailers expect $849.9B in returns this year, with online return rates significantly higher than in-store. Some reports peg online returns around 19%+ in 2025; other analyses show mid-20
The HRG Team
Oct 29, 20252 min read


Black Friday Chargebacks: Beat the Spike
Black Friday moves fast—and so do deductions. High-velocity sales amplify tiny setup mistakes into thousands of small, painful hits on your remittance.
The HRG Team
Oct 28, 20252 min read


Q4 Promotions: Stop Shortage Deductions Early
Promotions drive trial. They also drive split shipments, display kits, and hurry-up orders. That’s the perfect storm for “shortages” that weren’t actually short. Shortage deductions ramp during peak because receiving teams are processing more cartons in less time. Accurate ASNs and carton labels meaningfully reduce those errors by matching what arrives to what was ordered—before it hits the dock. Multiple sources show ASNs cut receiving errors and costs by aligning contents,
The HRG Team
Oct 23, 20252 min read


Holiday Returns: The Hidden Drain on Supplier Margin
Holiday sales feel great. Holiday returns don’t. The weeks after Black Friday through January generate a tidal wave of merchandise returns—and with it, a spike in excessive defectives, RTVs, price-variance disputes, OTIF-related claims, and post-audit deductions that quietly erode supplier margins.
The HRG Team
Oct 23, 20253 min read


Black Friday Deduction Squeeze: What Suppliers Need to Know (Right Now)
Black Friday is a sales rocket… and a chargeback magnet. When promo calendars compress, orders surge, and fulfillment windows shrink, even well-run suppliers see OTIF, shortage, labeling, and promo-settlement deductions pile up fast.
The HRG Team
Oct 22, 20253 min read


Q4 Deductions: How to Finish the Year Strong (Without Funding Everyone Else’s P&L)
Q4 is loud. Promotions stack, shipment windows tighten, and returns surge. That’s when “little” problems—late trucks, label mismatches, muddled price files—turn into OTIF penalties, SQEP/operational chargebacks, price-variance disputes, and post-audit claims that erode your profit just as you’re trying to close the year.
The HRG Team
Oct 21, 20253 min read


Walmart Open Call: Your Deduction Risk Playbook
Open Call is buzzing—a two-day sprint (Oct. 7–8) with nearly 600 entrepreneurs, ~750 pitch meetings, and a lot of hopeful “golden ticket” selfies around Walmart’s new home office campus in Bentonville. It’s a serious platform to reach Walmart, Sam’s Club, and Walmart.com.
The HRG Team
Oct 8, 20254 min read


Retail Shortage Claims Triage: Your 30-Day Playbook
For many mid-market suppliers, shortages make up 40–70% of deduction volume. The fastest wins don’t come from analyzing everything—they come from triaging the few lanes, DCs, and SKUs that drive most of the pain.
The HRG Team
Oct 8, 20252 min read


Stop the 18% Surprise on Returns & Excessive Defectives
Returns aren’t just refunds—they’re fees. When return ratios cross certain guardrails, many retailers assess handling, freight, and processing add-ons. That “18% surprise” doesn’t show up in your promo plan, but it absolutely hits your P&L.
The HRG Team
Oct 7, 20252 min read


Post-Audit Winter: Why Claims Spike After Q4
December closes clean. February lands a six-figure claim. It’s not just you. Many retailers run their deepest promo and freight...
The HRG Team
Oct 2, 20251 min read


13th-Month Problem: Calendars Kill Retail Margins
Retailers operate on week-based fiscal calendars that don’t always match your month-end close.
The HRG Team
Oct 1, 20251 min read


Black Friday Without the Chargeback Hangover
Black Friday is supposed to be a sales rocket. For many suppliers, it’s also a deductions magnet. Why? Because promotions multiply risk....
The HRG Team
Sep 30, 20252 min read
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