Created for Suppliers, by People who Know Retail Best.
HRG started in 2010 in Bentonville with a clear goal: suppliers should not have to accept unsupported retail deductions as just part of the job. This belief still guides everything we do.
From our beginning, HRG has helped suppliers find, investigate, and recover more than $1 billion in retail deductions and claims.
Our work also explains why claims happen, fixes process issues, and gives suppliers a clear view of their retail accounts.
Protecting the Revenue You Earn.
Retail deductions impact finance, sales, operations, and logistics. The documents needed to support or challenge a claim are often scattered across different systems and teams. HRG gathers these records, reviews the evidence, and works to recover money when the facts support it.
Our team understands both the supplier and retailer sides. Many of our auditors have worked with the outside firms retailers hire, as well as with retailers' own post-audit programs. Based in Bentonville, our team averages 25 years of experience. This perspective helps us see not just what was deducted, but also what happened, why it happened, and what should come next.
Retail Deduction Recovery + Retail Intelligence
Recover Retail Deductions. Protect the Revenue You Earn.
How We Work with Suppliers
HRG tailors solutions to each issue and the level of support a supplier needs, so our approach fits your work and your situation.
Contingency Support: A focused assignment designed to quickly and efficiently handle a specific short-term deduction issue.
Audit 360 is an ongoing partnership that combines recovery support with reporting, root-cause advice, and process improvement. We start by reviewing claims that need investigation, checking them against agreements and orders, working to recover funds, analyzing new issues, and suggesting ways to improve.
Intelligence - Coming Nov. 1, HRG’s retail revenue intelligence platform will connect deduction, inventory, pricing, and transaction data. This helps teams spot patterns, make decisions, and cut ongoing losses.
We review the most common types of claims suppliers face, such as shortages, pricing and allowances, defectives and returns, freight and compliance charges, and post-audit claims. To address older claims, we rebuild the original transaction, the agreement, and the supporting documents. Our experience with retailers' post-audit programs shapes how we investigate and respond to claims.
A Different Model
Many firms work on a contingency fee and focus only on cash recovery. Through HRG's Audit 360 solution, we work with clients as a full-service partner. This difference shapes how we work and the support we offer from beginning to end.
Dimension | HRG — full-service partnership | Percentage-based recovery firms |
|---|---|---|
Commercial model | Monthly fee, scoped to the supplier — not a cut of recovered dollars | Contingency fee: a percentage of whatever is recovered |
How the fee is set | Category mix, SKU count, points of distribution, and number of retailers | Dollars recovered. A bigger deduction pile produces a bigger bill |
Scope | Full-service: recovery, documentation, dispute management, and the operating work around deductions | Recovery only. Not a full-service deduction function |
Relationship | Partner. Embedded to improve the process, not a project that ends when a check clears | Transactional. Engage to collect, then disengage |
What success looks like | Invalid deductions recovered and future deductions minimized | Cash recovered on claims already taken. Prevention sits outside the engagement |
Who does the work | Bentonville-based team, average 25 years of retail and supplier-side experience | Third-party teams outside the United States |
Retail fluency | On the ground in Bentonville, inside the Walmart and Sam’s ecosystem suppliers sell into | Remote processing, removed from the desks and portals that approve claims |
Incentive alignment | Paid to run the function well. No upside in letting invalid deductions pile up | Paid more when more is recovered. The model profits from the problem continuing |
Cost predictability | Known monthly cost tied to complexity | Variable. A strong recovery month produces a larger fee |
What the supplier keeps | 100% of recovered dollars. The fee is for the partnership | Recovered dollars minus the percentage |
Bentonville Matters.
HRG is headquartered in Bentonville, Arkansas, at the center of one of the world’s most influential retail ecosystems. Our roots are here. Our expertise extends across retailers, channels, and categories.
Our home.
1710 SW Commerce Drive, Ste. 16
Bentonville, AR 72712
Our promise is simple.
Help suppliers protect the profits they earn.
The Value Suppliers See
This means suppliers save valuable time by spending less effort researching claims and managing follow-ups.
Suppliers also gain a clear view of recurring patterns and the problems that need attention.
Root-cause guidance, training, and best practices reduce future losses by addressing preventable deductions.
As a result, supplier teams have more time to focus on their customers, build relationships with retail partners, and grow their business.
If you need us, we will research and recover unauthorized deductions and help ensure they don't happen again. Our support lasts through the whole process.
Get a free review of your last 12 months of deduction history and remittances for your top retailers. We will identify potential recoveries, spot recurring risks, suggest practical next steps, and recommend the best way forward.
Shield the bottom line.
When you need more: We research and recover unauthorized deductions—and stop them from coming back.