Built by retail experts.
Built for suppliers.
HRG was founded in 2010 around a simple belief: suppliers should not have to accept unsupported retail deductions as the cost of doing business.
Since then, HRG has helped companies identify, investigate, and recover more than $1 billion+ in retail deductions and claims.
Today, deduction recovery requires more than reviewing transactions. It requires expertise in retailer systems, finance, audit, supply chain, dat,a and technology. HRG brings those disciplines together.
Our team includes professionals with experience on both sides of the supplier-retailer relationship—from retailer operations and post-audit to supplier recovery, technology and business analysis. Our Bentonville-based team has an average of 25 years of experience.
That perspective helps us understand not only what was deducted, but what happened, why it happened, and what should happen next.
Retail Deduction Recovery + Retail Intelligence
Recover Retail Deductions. Protect the Revenue You Earn.
Dimension | HRG — full-service partnership | Percentage-based recovery firms |
|---|---|---|
Commercial model | Monthly fee, scoped to the supplier — not a cut of recovered dollars | Contingency fee: a percentage of whatever is recovered |
How the fee is set | Category mix, SKU count, points of distribution, and number of retailers | Dollars recovered. A bigger deduction pile produces a bigger bill |
Scope | Full-service: recovery, documentation, dispute management, and the operating work around deductions | Recovery only. Not a full-service deduction function |
Relationship | Partner. Embedded to improve the process, not a project that ends when a check clears | Transactional. Engage to collect, then disengage |
What success looks like | Invalid deductions recovered and future deductions minimized | Cash recovered on claims already taken. Prevention sits outside the engagement |
Who does the work | Bentonville-based team, average 25 years of retail and supplier-side experience | Third-party teams outside the United States |
Retail fluency | On the ground in Bentonville, inside the Walmart and Sam’s ecosystem suppliers sell into | Remote processing, removed from the desks and portals that approve claims |
Incentive alignment | Paid to run the function well. No upside in letting invalid deductions pile up | Paid more when more is recovered. The model profits from the problem continuing |
Cost predictability | Known monthly cost tied to complexity | Variable. A strong recovery month produces a larger fee |
What the supplier keeps | 100% of recovered dollars. The fee is for the partnership | Recovered dollars minus the percentage |
Bentonville Matters.
HRG is headquartered in Bentonville, Arkansas, at the center of one of the world’s most influential retail ecosystems. Our roots are here. Our expertise extends across retailers, channels, and categories.
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Our home.
1710 SW Commerce Drive, Ste. 16
Bentonville, AR 72712
Our promise is simple.
Help suppliers protect the profits they earn.
Shield the bottom line.
When you need more: We research and recover unauthorized deductions—and stop them from coming back.