Terms of Use

Terms

Last Updated: September 15, 2026

Welcome to the HRG website. These Terms of Use govern your access to and use of this website and any content, resources, tools, materials, or information made available through it.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.

1. About HRG

HRG provides professional services and technology-enabled solutions designed to help retail suppliers identify, understand, manage, dispute, and recover revenue related to retail deductions, claims, compliance issues, shortages, pricing discrepancies, post-audit activity, and other retail account matters.

References in these Terms of Use to “HRG,” “we,” “us,” or “our” include HRG and its applicable affiliates, officers, employees, representatives, and service providers.

2. Permitted Use of This Website

You may use this website for lawful business and informational purposes.

You agree not to:

• Use the website in violation of any applicable law or regulation.

• Attempt to gain unauthorized access to the website, its systems, accounts, networks, databases, or related infrastructure.

• Introduce viruses, malware, malicious code, automated attacks, or other technology intended to interfere with the operation or security of the website.

• Scrape, harvest, copy, download, reproduce, or systematically collect website content or data through automated means without HRG's prior written permission.

• Impersonate HRG, an HRG employee, another person, or another organization.

• Use the website to transmit fraudulent, misleading, defamatory, unlawful, or harmful material.

• Interfere with another person's use or enjoyment of the website.

• Use HRG's content, trademarks, proprietary information, methodologies, or other intellectual property for unauthorized commercial purposes.

HRG reserves the right to restrict, suspend, or terminate access to the website when we reasonably believe these Terms of Use have been violated.

3. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to HRG and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

This includes, without limitation:

• HRG's name, logos, trademarks, and brand elements.

• Website design, layout, graphics, photographs, videos, and illustrations.

• Articles, reports, white papers, guides, research, and educational materials.

• Deduction-related content and reference materials.

• Software, technology, databases, processes, methodologies, and proprietary frameworks.

• HRG iQ branding, content, features, and related intellectual property.

• Other original materials published by HRG.

You may view, download, or print reasonable portions of publicly available website content for your own internal business or informational purposes, provided that you do not remove copyright, trademark, attribution, or proprietary notices.

No license or ownership interest in HRG intellectual property is granted to you except for the limited right to use the website in accordance with these Terms of Use.
 

Any other reproduction, modification, distribution, publication, display, transmission, sale, licensing, creation of derivative works, or commercial use of HRG content requires HRG's prior written permission.
 

4. Informational Purposes Only

The information available through this website is provided for general business, educational, and informational purposes.
 

Website content does not constitute, and should not be relied upon as:

• Legal advice.

• Tax advice.

• Accounting advice.

• Financial advice.

• Audit opinions or assurance services.

• Contractual advice.

• Retailer-specific legal interpretations.

• A guarantee of deduction recovery or financial performance.
   

You should consult appropriate professional advisors regarding legal, accounting, tax, financial, or other matters requiring specialized professional judgment.
 

5. No Client or Contractual Relationship

Accessing this website, submitting a contact form, downloading information, subscribing to communications, scheduling a meeting, requesting a demonstration, or communicating with HRG through the website does not, by itself, create a client relationship, contractual relationship, fiduciary relationship, accounting relationship, advisory relationship, legal relationship, partnership, joint venture, or other professional relationship between you and HRG.

A client relationship is established only through a separate written agreement executed by authorized representatives of HRG and the client.

Any services provided by HRG are governed by the applicable executed agreement, statement of work, service agreement, subscription agreement, or other written contract.

If there is a conflict between these Terms of Use and an executed client agreement, the executed client agreement will govern with respect to the services covered by that agreement.

6. Results and Performance Information

HRG may publish case studies, recovery results, performance metrics, client experiences, testimonials, examples, or other information describing prior engagements.
 

Such information is provided for illustrative purposes only.

Past performance does not guarantee future results. Recovery amounts, outcomes, timing, return on investment, and other results may vary significantly depending on factors such as retailer activity, documentation, claim type, supplier processes, account history, available data, contractual terms, and other circumstances.

Nothing on this website should be interpreted as a promise, warranty, or guarantee of a particular financial result or recovery amount.

7. Accuracy and Availability of Information

HRG seeks to provide useful and accurate information; however, retail policies, deduction practices, compliance requirements, technology, regulations, and other information may change over time.

HRG does not warrant that all website information will always be complete, accurate, current, or applicable to every situation.

We may modify, update, correct, remove, or discontinue website content at any time without prior notice.

8. Third-Party Websites and Services

This website may include links to websites, platforms, applications, tools, or services operated by third parties.

These links are provided for convenience and informational purposes only.

HRG does not control and is not responsible for the content, security, availability, privacy practices, products, services, representations, or policies of third-party websites or services.

The inclusion of a third-party link does not necessarily constitute HRG's endorsement, sponsorship, recommendation, or approval of that third party.

Your use of third-party websites and services is subject to the terms and privacy policies of those third parties.

9. Website Submissions

If you submit information to HRG through the website, including through contact forms, demonstration requests, event registrations, newsletter subscriptions, or similar features, you represent that the information you provide is accurate and that you have the right to provide it.

Do not submit confidential, proprietary, privileged, protected, or highly sensitive information through general website forms unless HRG has specifically provided a secure method for submitting that information.

The handling of personal information submitted through the website is also governed by HRG's Privacy Policy.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, FUNCTIONS, AND SERVICES AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
 

HRG MAKES NO EXPRESS OR IMPLIED WARRANTIES REGARDING THE WEBSITE, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, OR FREEDOM FROM ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

HRG DOES NOT WARRANT THAT THE WEBSITE WILL BE AVAILABLE WITHOUT INTERRUPTION OR THAT DEFECTS WILL ALWAYS BE CORRECTED.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HRG AND ITS AFFILIATES, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF, INABILITY TO USE, OR RELIANCE UPON THIS WEBSITE OR ITS CONTENT.
 

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES RELATED TO LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF BUSINESS OPPORTUNITY, OR OTHER COMMERCIAL OR ECONOMIC LOSS.

HRG WILL NOT BE RESPONSIBLE FOR LOSSES RESULTING FROM YOUR RELIANCE ON GENERAL INFORMATION PROVIDED THROUGH THE WEBSITE IN PLACE OF PROFESSIONAL ADVICE APPROPRIATE TO YOUR PARTICULAR CIRCUMSTANCES.
 

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
 

12. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless HRG and its affiliates, officers, employees, representatives, and service providers from claims, damages, liabilities, costs, and expenses arising from your unlawful use of the website, your violation of these Terms of Use, or your infringement of the rights of another party.
 

13. Privacy

Your use of this website is also subject to HRG's Privacy Policy and applicable cookie and privacy notices.
 

Please review those policies to understand how HRG may collect, use, disclose, and protect information associated with your use of the website.
 

14. Changes to These Terms

HRG may revise these Terms of Use periodically.
 

When material changes are made, we may update the “Last Updated” date at the top of this page or provide additional notice when appropriate.
 

Your continued use of the website after updated Terms of Use are posted constitutes acceptance of the revised terms.
 

15. Governing Law

These Terms of Use and any dispute arising from or relating to your use of this website will be governed by the laws of the State of Arkansas, without regard to its conflict-of-law principles.
 

Any legal proceeding relating to these Terms of Use or use of the website will be brought in a court of competent jurisdiction in the State of Arkansas, except where applicable law requires otherwise.
 

16. Severability

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
 

17. No Waiver

HRG's failure to enforce any provision of these Terms of Use does not constitute a waiver of that provision or of HRG's right to enforce it in the future.

18. Contact Us

Questions regarding these Terms of Use may be directed to HRG through the contact information provided on this website.
 

HRG
1710 SW Commerce Drive, Ste. 16
Bentonville, AR 72712
 

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