A defective claim shows up in your deduction queue.
The retailer marks the product as damaged, unsaleable, or not fit for sale. The amount might seem too small to worry about, so your team checks the basics, assigns the claim, and moves on.
Then another claim arrives.
And another.
Soon, defectives just become part of doing business. But the claim code only shows how the retailer labeled the loss. It doesn’t always explain why it happened.
