A retailer deduction arrives, and your team must decide what it means and what to do.
Is the charge contractually valid? Was it triggered by something your company could have prevented? Is the claim inaccurate, unsupported, or calculated incorrectly?
“We don’t know whether every deduction is being reviewed.”
That’s a difficult admission for a supplier team to make, but it’s more common than many companies realize.
The same is true of other uncomfortable deduction questions. How much recoverable revenue is being written off? Why does the same claim category keep appearing? Does anyone verify that promotional deductions match the agreement? Are disputes being filed because the claims are invalid, or simply because the amo
